NU living customer commitment

NU living (trading name of Swan New Homes) became a subsidiary of Sanctuary on 25 March 2024 when Swan Housing Association joined Sanctuary.

The NU living brand and its customers are now part of Sanctuary subsidiary Beech Grove Homes.

If you want to report a repair or snagging issue, make a complaint or ask us a question, please contact our Customer Care team by following the advice and using the webform below. Our team will aim to respond to you within 5 working days. Please note: this process applies to NU living customers only. Beech Grove Homes customers should follow the process outlined on our main customer care page.

If your issue is urgent, please phone us on 0330 222 0322 and one of our Customer Care Co-ordinators will assist you.

Consumer Code For Home Builders

You have the assurance that our homes are sold with the protection for new-build home buyers that is provided by the Consumer Code for Home Builders. Our modular homes have a BLP warranty.

Consumer Code logo

Report a problem

Should you need to report any urgent or emergency repairs (also known as snagging or defects) relating to your NU living Home, our Customer Service Centre operates a 24 hour, 7 days a week service.

  • 0330 222 0322
  • For all other matters, our Customer Care Team will be happy to assist you with any other queries you may have on
  • Alternatively, you can fill in the customer care form below
Two colleagues working in a call centre environment

Which homeowner are you?

If you are a Beech Grove Homes homeowner please fill out our dedicated customer care form at

Development name
What would you like to report?

For urgent or emergency repairs please call 0330 222 0322 - calls charged at standard network rate. For a list of common problems and how to resolve them please refer to your NU living Home Owner Guide.

If you request a callback please call 0330 222 0322

Read our full Privacy statement for further information.