Buying With Us

Consumer Code For Home Builders

You have the assurance that our homes are sold with the protection for new-build home buyers that is provided by the Consumer Code for Home Builders.

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Customer Service Centre

For those who have already purchased a new home with Beech Grove Homes, our Customer Service Centre is on hand to support 24 hours a day, 7 days a week.

Report a problem

Should you need to report any urgent or emergency repairs (also known as snagging or defects) relating to your Beech Gove Home, our Customer Service Centre operates a 24 hour, 7 days a week service.

Two colleagues working in a call centre environment

Customer care form

Which homeowner are you?

If you are a NU living homeowner please fill out our dedicated customer care form at

Development name
What would you like to report?

For urgent or emergency repairs please call 0300 1233 585 (option 2) - calls charged at standard network rate. For a list of common problems and how to resolve them please refer to your Beech Grove Home Owner Guide.

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